Frequently Asked Questions
If you're thinking about adding virtual assistants to your team, you likely have a bunch of things you want to know. Here are some of the most common questions we come across.
Why should you hire a virtual assistant?
Hiring a VA will help you greatly reduce time-intensive workload, so you can focus your energy on core business activities and have a valuable time for growth. The cost is only a fraction of the price of traditional recruitment.
With this time and cost savings, you can take on more clients and create more exciting opportunities for your company or business.
How does it work?
It's simple. It starts by finding you the best-matched VA based on the role and duties you want to get done. We'll know these when we hop on a discovery call so you can share your specific needs and ideal candidate profile. When choosing the VA, rest assured that you always have the final say.
Next, we mobilize and ensure they are all equipped and ready. We provide the equipment, and even handle the complexities of initial training and onboarding to make sure your new VA integrates seamlessly with your team.
And finally, you’re all set! Now you can delegate tasks, roll out processes, and be more efficient. You manage the tasks of your VA, we manage the rest.
For more details on the Cloudtribe outsourcing process, check out our How It Works page.
What tasks can my VA work on?
Depending on the role, VAs are capable of doing a variety of business tasks, including customer service, document processing, transaction coordination, bookkeeping email management, scheduling, data entry, and more.
Creative or multimedia VAs can work on graphic design, social media content creation, photo editing, and other creative tasks.
Why hire a Virtual Assistant from Cloudtribe?
Our virtual assistants are pre-vetted and undergo foundational training and onboarding. We also ensure that our VAs hold the necessary degrees and/or certificates ensuring they are qualified for the role and skills you require.
How does your client support work?
You will be connected with a dedicated Account Manager who will personally assist you. Our team is committed to providing reliable and responsive support whenever you need it.
Can I still use the usual software I use for my business?
Yes, you can certainly use whatever software/tools you are using in your business. Depending on the role, here are some of the usual softwares VAs utilize:
- Zoom or Google Meet: for secure video conferencing
- Loom: for video recording
- Slack or Telegram: for messaging
- GSuite/Google Drive or Box: for cloud storage service
- Figma/Canva/Adobe CC
How do you control privacy and security of my data?
We prioritize data security and client privacy. Aside from our VAs undergoing rigorous background checks, they are also bound by confidentiality and non-disclosure agreement to protect the privacy of our clients and the confidentiality of sensitive information.
Cloudtribe supplies all the equipment the VAs need to work, so we ensure that these computers are safe and have undergone security and technical audits.
How do you track and monitor virtual assistants?
Our virtual assistants use online time tracking softwares if required to ensure time management and efficient project execution. We can also hold access to their remote desktops to ensure sensitive information remains protected.
What is your pricing structure?
Our pricing is simple and transparent. We aim to give you a seamless outsourcing experience with zero set-up fees to start. Rate starts at only $8 per hour for our VAs. No long-term commitment. Billing is weekly. No exit fees. No hidden charges.